But, this Paypal e-mail came through the right e-mail address with Angry Husband's name on it. It also had his nickname or abbreviated name that we use on the account.
The e-mail stated this:
Hello Angry Husband,
We were recently notified that one of your buyers filed a chargeback and asked the credit card issuer to reverse a payment made to you on July 1, 2009.
The buyer claims that this purchase was made without authorization to use the credit card. Their credit card issuer needs additional information from you about this transaction. Please respond within 10 days so that we can help resolve this
chargeback. To respond, log in to your PayPal account and go to the Resolution
Centerto provide information about this transaction.
The credit card issuer decides if the buyer's claim is legitimate. Once the credit card issuer receives your information, it may take up to 75 days to make a final decision.
Because the credit card issuer has reversed the charge for this transaction, we've placed a temporary hold on the funds associated with this transaction until the case is resolved. Our user agreement explains our policies on holding funds.
You can learn more about chargebacks in the Resolution Center
This was related to a transaction that I made on 07.01.09. I sold some Boden clothing to someone on a large parenting forum. The chargeback was for a $100, which is a significant amount of money. I've sold on the forums for years, and never had a chargeback. The person I sold to had feedback. She left me feedback. I assumed the transaction was over with.
Because I've used Paypal for over seven years, I know Paypal's policies. I did everything right. I accept the Paypal payment. I mailed the items out within a day. I shipped through the Paypal site. I used Delivery Confirmation. My response to the chargeback was an explanation, and a I also including the tracking number, which showed that the item was delivered to the correct address. Do you know that Paypal has a Seller Protection Policy? I complied with the Policy. Unfortunately the representative from Paypal said that it could take approximately 7-30 days to get my account re-instated. For right now, I have a negative balance.
Oh, and the best part of this. This woman did the same thing to several people on the same forum. I wasn't the only victim. Some of the incidents happened in May and June. They were able to clear it up with a phone call and get their accounts re-instated. My main problem is that the account is in Angry Husband's name. I did this for safety reasons, and it has given me problems more than once. I couldn't get anything accomplished on the phone because Angry Husband was not present. And with us both being so busy, I still haven't had time to have him call Paypal. They also advised me that the account name is established and that we can't change it, even after this issue is closed.
Do you know what this really means for me? I can't shop online. Well I can shop online, but not at etsy or e-bay, two sites I frequent DAILY.
Hopefully, I can get this all cleared up within the next day or so. Otherwise I'm going to lose my mind! I don't know if I'll ever sell any of Angry Toddler's used clothing online again. I'm pretty pissed off about this. I currently have two totes of clothing to purge in my house. I might take it to a local consignment store soon.
I'm not against Paypal. I will keep using their service. I think it's a great idea, even with all of their fees. But I'm still frustrated.
***Update 09.14.09...I got a hold of Paypal last night. They cleared my account. I can finally shop!!******